Every dog is different - that’s why we start with a calm, one-on-one Meet & Greet. It’s our chance to get to know your dog, see how they respond to new sights and sounds, and match them to the right playgroup.

Most dogs settle in beautifully once they realise they’re safe, understood, and surrounded by caring people who truly understand dogs. And if we think daycare isn’t the right fit, we’ll always be honest with you - because your dog’s wellbeing comes first.

Yes - but we go much further than that.
At PawPals, dogs are grouped by temperament, energy level, play style, and comfort level - not just by size.

Our goal is always to create safe, balanced playgroups where every dog can build confidence, learn calmly, and enjoy positive social time.

Whether your dog is small but bold or big and gentle, we make sure they’re matched with companions who truly suit their personality.

Often, yes. Our calm, low-pressure environment is designed to help sensitive or anxious dogs feel safe, supported, and understood.

Our team are trained to read body language and emotional cues, and we adjust each dog’s experience to suit their comfort level - whether they’re outgoing, reserved, or somewhere in between. Many shy dogs grow in confidence over time once they realise PawPals is a place where they can relax and just be themselves.

That said, daycare isn’t right for every dog - and that’s okay. If we ever feel your dog would be happier in a different environment, we’ll always be upfront with you. Your dog’s well-being always comes first.

At PawPals, every month follows a new theme like “Season of Sniffs” or “Paw-mula 1” designed to bring variety, confidence, and calm learning into your dog’s week.

We focus on helping dogs slow down, think, and use their natural instincts.
That means more sniffing, licking, exploring, and problem-solving and less chaos or overstimulation!

Here’s what that looks like day to day:

Small, balanced groups
We group dogs by temperament and energy so play stays calm and positive.

Guided activities
Each week brings new sensory experiences - scent games, puzzle toys, calm trick sessions, lick mats, or texture trails. These help dogs relax, think, and build confidence in safe ways.

Rest and reset
Between activities, dogs enjoy quiet breaks and soothing spaces to recharge. Calm isn’t an afterthought here - it’s part of every routine.

Personal attention
With small numbers and a consistent team, every dog is known, supported, and gently encouraged to grow at their own pace.

PawPals isn’t about non-stop play. We call it DayCare 2.0.
It’s about balance - fun and rest, so your dog is tired, settled, and happy.

A Meet & Greet is your dog’s gentle introduction to PawPals - a calm, one-on-one session held after hours with one of our senior team members.

It’s designed to help your dog explore the space at their own pace, without other dogs around, so they feel safe and relaxed.
During this session, we’ll learn about your dog’s personality, comfort levels, and play style. From there, we recommend the best day for them to attend - especially if you’re flexible with scheduling.

We usually start with a half day, and once they’re confident and happy, they can move to full days when ready.

Not all dogs enjoy daycare, and that’s perfectly okay.

During our trial process, we observe how your dog settles, interacts, and adapts to our space. If we see signs that daycare may not be the right fit – due to stress, discomfort, or other behavioural cues – we’ll always have an open, respectful conversation with you.

We’ll never push a dog into an environment that doesn’t serve them. Instead, we’ll help guide you toward better-suited alternatives that support your dog’s wellbeing.

✨ At PawPals, your dog’s happiness always comes before our bottom line. Because DayCare should be about what’s best for them – not just what’s convenient for us.